Zoho is hiring Fresher and Experienced candidates for Technical Support Engineers Role. The complete details about Drive are as follows.
Job Details :
Zoho Hiring For Technical Support Engineers
Company : Zoho
Job Role : Technical Support Engineers
Degree : Any Bachelor’s Degree
Batch : 2024 and Below
Experience : Fresher’s & Experienced
Salary : 3 – 12 LPA* (Expected)
Location : Chennai, India
Zoho – Required Qualifications & Skills :
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Excellent verbal and written English communication skills
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Attention to detail and a strong desire to learn
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Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
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Should be flexible with all modes of Support – Email, Live chat and Calls
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Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
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Basic knowledge of Networking and Active Directory.
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Roles and Responsibilities :
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Answer customer queries about product features and capabilities through phone, e-mail & chat.
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Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third party configurations.
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Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
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Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
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Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
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Consistently meet SLA and other key performance metrics.
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.