ServiceNow is hiring Fresher and experienced candidates for Contact Center Agent Role. The complete details about Drive are as follows.
Job Details :
ServiceNow Hiring For Contact Center Agent
Company : ServiceNow
Job Role : Contact Center Agent
Degree : Any Graduate
Batch : 2023,2022,2021,2020,2019,2018
Experience : Fresher’s & Experienced
Salary : 4 – 8 LPA* (Expected)
Location : Hyderabad, India
ServiceNow – Required Qualifications & Skills :
- Customer Service Experience
- The ability to communicate effectively with people at all levels.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to work as part of a team and on their own initiative.
- Knowledge of the ServiceNow Platform.
- Prior experience working in a contact center environment.
- Prior experience training users.
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Roles and Responsibilities :
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.
- Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
- You will be escalating to internal support resources and Subject Matter Experts when necessary.
- You will answer and create multiple cases daily.
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.