Finastra is hiring Fresher and Experienced candidates for Technical Engineer – Customer Support Role. The complete details about Drive are as follows.
Job Details :
Finastra Hiring | Technical Engineer – Customer Support
Company : Finastra
Job Role : Technical Engineer – Customer Support
Degree : Graduate/B.E/B.TECH/MBA
Batch : 2024,2023,2022,2021,2020
Experience : Fresher’s & Experienced
Salary : 3 – 6 LPA* (Expected)
Location : Bangalore, India
Finastra – Required Qualifications & Skills :
- Academic qualifications : B.E/B.TECH or MBA
- Specializes/expert in Capital module and Derivatives.
Any Functional domain/Technical certification and .NET exposure would be an added advantage - Should be good at analytical, problem solving and trouble shooting skills and written/verbal communication skills
- Aspires to learn, share knowledge, possesses right attitude and is a team player
- Ability to work independently as well as part of a customer facing team
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Roles and Responsibilities :
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.