BT Group is hiring Fresher’s candidates for Customer Service Advisor 1 Role. The complete details about Drive are as follows.
Job Details :
BT Group Offcampus Drive | Customer Service Advisor 1
Company : BT Group
Job Role : Customer Service Advisor 1
Degree : Graduation
Batch : 2024,2023,2022,2021
Experience : Fresher’s
Salary : 3 – 5 LPA* (Expected)
Location : Gurugram, India
BT Group – Required Qualifications & Skills :
- Bachelor’s degree
- Knowledge of Microsoft Office products and applications
- Speak, write, and read fluently in English
The skills you’ll need
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
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Roles and Responsibilities :
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
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To Apply Through Direct link:-
- Step 1:-Â Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:-Â Click on Submit Button.
- Step 5:-Â Wait for a few days you will get a response from the company soon regarding your interview Process
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.
