Hexaware Technologies is hiring Fresher candidates for Infrastructure Management Support Role. The complete details about Drive are as follows.
Job Details :
Hexaware Technologies Hiring | Infrastructure Management Support
Company : Hexaware Technologies
Job Role : Infrastructure Management Support
Degree : BSc (CS/IT/Electronics, EEE,Circuital) & BCA
Batch : 2024
Experience : Fresher’s
Salary : 3 LPA* (Expected)
Location : Chennai, Pune, Mumbai and Noida Only from TamilNadu or Maharashtra, India
Hexaware Technologies – Required Qualifications & Skills :
- Qualification: Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA
- 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation
- No Live backlogs at the time of registration Year of Passing 2024 Pass out
- Excellent verbal and written communication in English is must.
- Should have basic knowledge of ITIL process and international Client handling over the phone and email
- Application Deadline: 25th June 2024 11:00 AM
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Roles and Responsibilities :
- Meet established service level metricsfor call response, technical support, and customer service.
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
- Followand complete IT Service desk opening and closing checklists.
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
- Candidates should be open to work in 24*7 shifts environment
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To Apply Through Direct link:-
- Step 1:- Click below Apply Now link.
- Step 2:– You will be redirected to the career page of the company.
- Step 3:– Fill in all required details in the form for which job you are applying:
- Step 4:- Click on Submit Button.
- Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
Interested candidates can apply to the drive before link expires.
Apply link : Click Here
Note:– Only shortlisted candidates will receive the call letter for further rounds.